Implementing TCN to Increase Profit


What you’ll find inside:

  • Live callers 94% less likely to disconnect during answering machine detection
  • Abandonment rate down 75% with reduced wait times
  • With a blended inbound and outbound tool, RPCs per hour increased 188%
  • Cut hold times in half

As a manager in a contact center environment, I see so much value in having agents on the phone who are fully informed, instantly! TCN makes that happen. The time-consuming activities such as dialing, looking up accounts, and leaving messages, are all automated. At RSI, we strive to be the best and to use the best systems available. TCN is it.”

Heath Morder | RSI

Rated TOP 4 in Voice Broadcasting Solutions
Services Several Fortune 500 Companies