- Case Studies
- White Papers
Case Study: Lee Enterprises Customer Experience, Revenue and Insight
In a subscription-based industry where active engagement is critical and even minor downtime can cause major drops in engagement, reliable and responsive system support can define success. Download the case study to learn how Lee Enterprises increased their revenue and insights.
TCN SpeechAnalytics at a Glance
SpeechAnalytics offers powerful search and discovery tools combined with automated call transcription and reduction. Deep business insights are hidden inside every customer interaction. TCN’s SpeechAnalytics can help to reveal them.
Cloud Software for the Modern Call Center
Your contact center needs call center management software that boosts productivity and improves your bottom line. See how you can turn productivity into profit.
3 Ways To Optimize Your Call Center
In this guide you will learn how to look for trackable KPI's as well as how to help your agents be more efficient. Being in the business of call centers, you also know that the quicker your agents can resolve issues, the shorter the phone calls. And the shorter the phone calls, the more customers they can assist.
Quick ROI Guide
TCN knows that choosing your contact center solution
means knowing it will prove its worth quickly. Here you’ll
find how TCN teams up with clients for lightning-fast deployment
that delivers on investment the day it’s launched.
Case Study: First Collection Services
After switching to TCN’s Platform 3.0, an advanced and cost-effective cloud-based contact center suite, FCS improved its productivity, customer satisfaction and overall collection efforts. These gains were largely due to TCN’s superior support quality and wide array of platform capabilities.
eBook: The Managers Guide to Call Center Regulation 2018
Get started improving your compliance by learning the governing laws inside and out, and thoroughly account for them in company best practices. The following are the most impactful call center regulations and tips for compliance in your call center.
Whitepaper: Retention Touch Point Timeline
Learn best practices for scripts used in the newspaper industry. TCN's touch point timeline for retention initiatives covers SMS, email and robocall campaigns.
Infographic: Seven Costliest Mistakes in Call Center Compliance
Ever wonder how much a TCPA violation could cost your organization? Look at these top seven costliest TCPA mistakes companies made in 2017.
Infographic: Features and Benefits of AgentSMS for Collection Agencies
AgentSMS is built on TCN’s advanced cloud-based contact center suite, Platform 3.0, eliminating the need for complicated hardware. The platform improves connectivity between agents and clients with blended inbound and outbound call flows. Its industry-leading features like predictive dialer, IVR, call recording and business intelligence give you the functionality and insights your call centers need to get the edge.
eBook: Looking Into The Future Of The Collection Industry
TCN recently surveyed over 2,000 collection professionals on topics that range from compliance to technology, policy practices, communication methods and trends. We have published the results in this eBook and wanted to share these insights to help your collection agency manage technology, compliance and the evolving landscape where modern collection agencies live.
2016 Collections Industry Survey: Future of the Collections Industry Infographic
TCN’s recent survey of the collections industry ranged from compliance to technology, policy practices, communication methods and trends. Ahead, we wanted to share these insights (and more) to help your collection agency manage technology, compliance and the evolving landscape where modern collection agencies live.
Call Centers and Big Data
Make sense of all that data! As you hone your call center analytics, your call center will get better at knowing which mode of contact to use, which in turn will speed up positive resolutions. Check out our infographic to learn more.
The Cost of a TCPA: 7 Surprising Facts
Wonder what a TCPA violation cost big banks in 2016? Check out these 7 surprising ways call centers have suffered for TCPA non-compliance. As a leading provider of call center solutions, TCN works with the Fortune 500 and companies of all sizes to optimize inbound and outbound calling, which can help companies to comply with TCPA.
eBook: Implementing TCN to Increase Profit Margins
TCN’s cloud-based voice platform streamlines both inbound and outbound resources, improves penetration rates, and minimizes compliance risk-exposure. This case study examines how implementing TCN’s platform reduced costs and increased productivity for a third-party collections company.
TCN Business Intelligence: Performance Metrics and Strategy
Explore how TCN BI can help predict, evaluate, and indentify specific call center metrics. All this paired with the most advance call center software available.
Forging Connectivity: Performing Under the Worst Conditions
Forging connectivity by proactively anticipating clients’ needs while building business Robert Myers, executive vice president of TCN in Mays Landing, New Jersey observes that the best communication systems perform in the worst conditions.
An Overview of TCN
Find out how TCN is a full featured hosted contact center solution for call centers and collection agencies.
Manually Approved Calling
Adding a human element to Manual Dialing for a superior compliance.
Is TCN Right for Your Organization?
Answer yes to any of these questions to see if the TCN Cloud solution is right your organization.
TCN Top 10
Top 10 reasons why TCN is leading call center cloud technology.
The Most Advanced Cloud Call Center Suite Available, Ever
100% Cloud-based contact center for Inbound, Outbound, and Blended Environments help your Agents be more productive.
Hosted vs. Premised
See how TCN stacks up against leading premised (and cloud) systems.
Tools to help you stay compliant. Innovative technology can help you dial within compliance.
Fred Flintstone vs George Jetson: 6 Reasons Call Center Execs Are Moving from On-Premised
Solutions to the Cloud Improve Contact Center Performance In this e-book you’ll learn why the industry's most forward-thinking call centers are moving to cloud-based software solutions. We outline 6 of the main benefits, including: Saving money on hardware, installation and maintenance fees On-the-fly adjustment capabilities for call trees and load fluctuations Opportunities to improve agent KPIs in real time.
The Complete Guide To TCPA and A Compliance Checklist For Call Centers
What the New Rules Mean & Possible Exemptions What you’ll find inside: A plain English breakdown of the new TCPA rules Checklists to help you stay compliant with the changes Exactly how to get prior expressed written consent A list of both mobile and landline exemptions.
Are You Getting the Maximum ROI from Your Dialer?
Most companies are starting to grasp the benefits of cloud based services. Have you considered the increase in ROI available out of a cloud based dialer? Are you considering the compliance tools that are available in the cloud? How a hosted model has a lower total cost of ownership- all on a secure, cloud-based platform.
Whitepaper: Premised vs. Hosted
As a call center or collection agency with any number of agents, you need to see this 5-year cost analysis. Regardless how much you spend on a dialer today, in a year or less new technology will render it obsolete.
Top 10 List When Considering a Cloud-Based Contact Center Solution
In selecting a hosted Contact Center solution for customer service centers or call centers, keeping the following 10 points in mind will help you to select the best provider in the cloud for your Inbound and Outbound voice communication needs.
Implementing TCN to Increase Profit Margins
An enterprise-sized collection agency with 40 call centers came to TCN looking to replace their hardware on-premised system. Read the full story.
Increasing Overall Collections with TCN
Learn how a large third-party collection agency used to TCN to increase collections and agent efficiency.
Using TCN to Triple Profit
A head-to-head hosted champion challenge.