Cost Savings + Agent Staffing
Agents are at the heart of a call center, they’re on the front lines everyday. Making sure they have the tools and confidence to perform their job is more important then ever. Spend 45-minutes with TCN and learn how to improve agent confidence and boost productivity.
Learn how important it is to use the right metrics for evaluating success, such as:
Are your agents just busy, or are they productive?
Why agent efficiency can trump a higher operating cost.
How transparency and visibility can affect performance
TCN will also be presenting three case studies of how your agents can place more effective calls in a shorter period of time. These strategies can be implemented utilizing a proven method that leads to:
- Better consumer experiences
- Higher agent productivity
- More productive agents
- Less agent training costs
- Happier agents